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Terms & Conditions of Sale – Consumers (Goods & Services)
Last updated: August 2025


These terms apply to all purchases of products and services from Sentinel First Ltd, made by consumers through our website or other channels.


By placing an order, you agree to these conditions. Please read them carefully. They should be read alongside our Privacy & Cookies Policy.


1. Who We Are

  • Company name: Sentinel First Ltd

  • Registered in: England and Wales

  • Company number: 16595186

  • Registered address: Office 13559, 182–184 High Street North, London E6 2JA

  • Trading names: sentinelkit.co.uk & sentinelschools.co.uk


2. What These Terms Cover
These Terms & Conditions apply when you buy any:

  • Goods – such as kits and physical items from our store

  • Services – such as replenishment, delivery scheduling, or installation support linked to your goods purchase

 

Together, they govern your legal relationship with us and cover key areas including pricing, delivery, returns, warranties, subscriptions, and cancellation rights.


3. Key Definitions
TERMS & MEANING

 

  • Goods - Physical products sold by Sentinel First Ltd

  • Services - Replenishment, maintenance, or other services tied to your purchase

  • Customer - The person buying goods and/or services

  • Working Day - Monday to Friday (excluding UK bank holidays)

  • Force Majeure - Circumstances outside our control that may delay or prevent delivery

  • Service Specification - The description of services agreed with you

  • Intellectual Property Rights - Copyright, trademarks, designs, and proprietary materials


4. Basis of Sale

  • All contracts are formed based on these terms only. Other terms do not apply unless we agree in writing.

  • Any quotations we provide are valid for 30 days from the date of issue, unless stated otherwise.

  • Orders placed from outside the UK may be subject to import duties and taxes—these are your responsibility.


5. Goods – Product Info

  • We aim to ensure product descriptions are accurate, but packaging and contents may vary.

  • Always read product labels and instructions before use.

  • We may substitute equivalent items if necessary, provided performance remains unaffected.


6. Services – Replenishment & Support
If your order includes a service (such as kit replenishment), it will be described in the Replenishment Subscription Terms section of this document.


Service timing is based on reasonable estimates unless otherwise agreed.


7. Pricing & Charges

  • All prices are in GBP and include VAT at the current rate.

  • The product price includes all applicable charges. Standard delivery is provided free of charge.

  • Invoices are issued:

  • For goods: at delivery or shortly after

  • For services: at agreed intervals (e.g. monthly)


8. Your Right to Cancel


•    Under UK law, you may cancel:

  • Goods orders within 14 days of receiving the items

  • Services within 14 days of agreement, unless delivery has begun with consent


To cancel for a refund:

  • Inform us clearly by email or post

  • Return goods within 14 days of notice

  • You may be liable for damage caused during handling


9. Cancellation Exceptions
You may not cancel if:

  • The goods are customised or personalised

  • Hygiene seals have been broken

  • The service has already been fully delivered and you agreed to that

  • Digital content has already been provided

  • The item falls under a legal exclusion


10. Payment Terms

  • Payment is typically taken before dispatch, unless otherwise agreed

  • Late payment may trigger:

  • A 2% monthly interest charge

  • Suspension or cancellation of services

  • Instalment payments are handled by Klarna and subject to their terms


11. Delivery Terms

  • Orders may ship in multiple instalments

  • Quoted delivery dates are estimates only

  • Delays caused by unclear instructions are not our responsibility


Shipping & Delivery Information

  • We ship within the UK using trusted courier services.

  • Delivery typically occurs within 3–5 working days of order confirmation, unless otherwise stated.

  • If an item is delayed or out of stock, we’ll notify you and offer options to wait, swap, or refund.

  • Bulk orders (e.g. for schools or organisations) may require longer handling times—details will be confirmed at point of sale.

  • Tracking details are provided where available.

 

Returns & Replacements
If your goods arrive damaged, defective, or incorrect, please contact us within 7 working days of receipt.

 

We’ll offer a replacement or refund depending on the situation and your preference.
Items must be unused, in original packaging, and returned within 14 days unless otherwise agreed.

 

Hygiene-sensitive or sterile items cannot be returned once their packaging has been opened or otherwise compromised


Return postage costs:

  • If the fault is ours, we cover it

  • If you choose to return your order for non-essential reasons (e.g. a change of mind), you’ll need to cover the cost of tracked shipping with suitable insurance to protect the full value of the goods


12. Retention of Title

  • Goods remain property of Sentinel First Ltd until paid in full

  • Once delivered, goods are your responsibility

  • Until paid for, you must not resell, alter, damage, or misrepresent ownership


13. Warranties – Goods & Services
For Goods:

  • Guaranteed for 12 months against material defects

  • Must be used and stored appropriately

 

Faults must be reported in writing within 14 days of discovery

 

For Subscription Services (e.g. kit replenishment): 

  • Items will be dispatched according to the schedule and contents outlined in your Subscription Replenishment Terms 

  • If any item arrives damaged or incomplete, please notify us within 14 days for a replacement 

  • No additional charges apply for correcting fulfilment errors

Your statutory rights remain unaffected.

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14. Limitation of Liability
We are not liable for:

  • Losses unrelated to a breach

  • Business losses or indirect damages


We are liable for:

  • Death or injury caused by our own negligence

  • Loss or damage caused by our own fraud or deliberate misconduct

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15. Replenishment Subscription Terms
Customers may opt into a monthly replenishment service for first-aid supplies. By subscribing, you agree to receive service-related communications via email, including payment notices, replenishment updates, and policy changes.


Payment & Duration

  • £7.95 per month, collected automatically

  • First payment due in the calendar month after kit delivery

  • Subscriptions run continuously unless cancelled


Missed Payments
Missing payments may lead to automatic cancellation

 

Customers may be reinstated if:

  • Arrears are paid in full

  • They contact us to discuss resolution


Replacements

  • Items replaced on a rolling basis, according to expiry or wear

  • All items with expiry dates listed will be replaced free of charge, including postage to the address provided by you, to us at the time of dispatch

  • Some items without expiry dates listed (e.g. tourniquets) will be replaced within industry-appropriate timeframes, not exceeding 11 years


Price Adjustments

  • Prices may rise in line with CPI + 1%, but not automatically

  • We aim to keep pricing fair and stable. Price increases—when they occur—may reflect cumulative inflation over time, typically aligned with CPI plus 1%, to account for operational pressures. We don’t raise prices every year, and often absorb cost increases ourselves. But after extended periods of no change, a future increase may include the inflation we've carried during that time.

  • You’ll be notified of any change at least 28 days in advance via email


Cancellation

  • Customers may cancel or pause with 7 days’ notice before the next payment

  • Sentinel First Ltd may cancel subscriptions for non-payment or misuse

  • Sponsored schools are committed to a minimum 12-month subscription term, after which cancellation or pause is permitted with 7 days’ notice


16. Product Use Disclaimer
These kits are intended for use by qualified first aiders or under appropriate supervision. Sentinel First Ltd is not liable for injury or loss resulting from:

 

  • Misuse by untrained individuals

  • Application of medical items without professional judgment

  • Use in contexts not aligned with emergency or regulated first-aid guidance

 

Always follow official protocols and training when using contents.


17. Force Majeure
In events beyond our control (strikes, natural disasters, supply chain failure, etc.), delivery may be delayed or suspended.


We’ll notify you promptly

  • If disruption exceeds 4 weeks, either party may cancel the affected part of the contract

  • Your statutory rights remain unaffected


18. Termination & Customer Defaults
We may cancel the contract if:

  • Payments are missed

  • You breach terms and fail to fix them within 14 days

  • You become insolvent


On termination:

  • All unpaid goods or materials must be returned

  • Outstanding invoices become immediately payable

  • Terms around IP, liability, and warranties continue to apply


19. Intellectual Property Rights

All kit designs, instructions, logos, and service materials remain the property of Sentinel First Ltd or our licensors.

  • You may not reproduce, sell, or modify our content

  • Third-party content is properly licensed


20. Legal & Miscellaneous Terms

  • We reserve all rights not explicitly granted

  • If a clause is deemed unenforceable, the rest remain valid

  • You may not assign this agreement without our consent

  • Notices may be sent by post or email

  • No third party may enforce these terms

 

These terms are governed by the laws of England and Wales, and all disputes will be resolved in English courts

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21. Complaint Handling
Sentinel First Ltd is committed to maintaining high standards in service, product quality, and customer care. If you have a complaint or concern, we want to resolve it quickly, fairly, and respectfully.


How to complain: You may contact us via email or post:


Please include:

  • Your name and contact info

  • Order or subscription reference

  • A description of the issue

  • Supporting documents or photos if available


What happens next:

  • We’ll acknowledge your complaint within 3 working days

  • A team member will investigate and respond within 10 working days

  • If further review is needed, we’ll communicate timeframes and next steps clearly


Escalation: If you’re not satisfied with the response, you can request that the issue be reviewed by a senior team member. A final decision will be issued within 14 working days.


External resolution: You may choose to raise unresolved issues with relevant authorities (e.g. Trading Standards). We cooperate fully with lawful investigations.

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